Terms of Service

Chapter 1: General Provisions

Article 1: Purpose

The purpose of these Terms and Conditions is to set forth the terms and procedures for the use of services provided by OGUO (hereinafter referred to as “the Company”) and to outline the rights, obligations, and responsibilities of the Company and the users.

Article 2: Effectiveness and Modification of the Terms

  1. These Terms and Conditions take effect upon being published to users.
  2. The Company reserves the right to modify these Terms and Conditions if necessary due to changes in circumstances or significant business reasons. Any changes will be announced through the same method, and the revised Terms and Conditions will take effect accordingly.

Article 3: Supplementary Rules

Matters not specified in these Terms and Conditions shall be governed by relevant laws and regulations.

Chapter 2: Membership Registration and Service Use

Article 1: Definition of Members

A member is an individual deemed suitable by the Company who agrees to these Terms and Conditions, completes the membership registration form, and receives an ID and password.

Article 2: Establishment of Service Membership

  1. Service membership is established through the Company’s acceptance of the user’s application and the user’s agreement to the Terms and Conditions.
  2. Prospective members must provide personal information requested by the Company.
  3. Upon acceptance of the application, the Company will notify the user of their ID and any other necessary information.
  4. The ID provided at registration cannot be changed, and only one ID is issued per individual.
  5. The Company may reject the following applications: a. If the application is made using someone else’s name b. If the application is not made in the applicant’s real name c. If the application contains false information d. If the application is made with the intent to disrupt public order or violate social norms

Article 3: Service Use and Restrictions

  1. Service use is available 24/7, except for when there are technical or operational issues.
  2. The Company may limit service availability after notifying members in advance when system maintenance is required.
  3. Online consultations may not be available 24/7 due to the availability of the consulting staff.

Article 4: Service Fees

  1. The services are free of charge for all registered members.
  2. Should the Company decide to implement paid services, the details will be publicly announced before the paid services commence.

Chapter 3: Service Withdrawal, Re-registration, and Use Restrictions

Article 1: Service Withdrawal

  1. Members who wish to withdraw from the service must directly request termination via email to the administrator.
  2. Upon receiving the withdrawal request, the Company will verify the member’s identity and terminate the membership if the provided information matches the registration records.
  3. Withdrawal is confirmed when the member can no longer log in with their existing ID and password.

Article 2: Service Re-registration

  1. Members who have withdrawn from the service may request re-registration via email.
  2. The Company will re-register the member upon verifying their identity with the provided information.
  3. Re-registration is confirmed when the member can log in with their existing ID and password.

Article 3: Service Use Restrictions

The Company may terminate the membership or suspend service usage without prior notice if the member engages in any of the following activities:

a. Acts against public order or morals b. Involvement in criminal activities c. Attempts to use the service for purposes that harm national or public interest d. Unauthorized use of another person’s ID and password e. Defaming or causing harm to others f. Double registration by the same user under different IDs g. Acts that disrupt or harm the service h. Violations of relevant laws or the Terms and Conditions set by the Company

Chapter 4: Limitation of Liability Regarding Services

Article 1: Online Consultations

  1. The Company will make every effort to maintain confidentiality and security of the consultation content. However, the Company is not responsible for the disclosure or loss of consultation content under the following circumstances:a. If the consultation content is disclosed due to user negligence in managing their password b. If the user deletes the consultation content using the ‘delete’ function c. If the content is disclosed or lost due to natural disasters or other circumstances beyond the Company’s control
  2. To provide comprehensive and appropriate responses, the Company’s staff may review consultation content and responses.
  3. Consultation content, after personal information is removed, may be used for the following purposes:a. Academic activities b. Publication activities such as printing or CD-ROMs c. Part of service content like FAQs or recommended consultations
  4. Responses to consultations are based on the knowledge and subjective opinions of the respective staff and do not necessarily represent the Company’s official stance.
  5. The Company may choose not to provide consultations in whole or in part under the following conditions:a. Repetitive consultation requests on the same subject b. Consultation requests containing inappropriate language

Article 2: Information Services

  1. The content provided by the service is general and for informational purposes only. It cannot substitute for medical diagnosis, treatment, or advice. If users have concerns about their health, they should consult a qualified medical professional. Users should never disregard or delay seeking medical advice based on the service’s information.
  2. The Company does not endorse any specific tests, products, or treatment methods mentioned in the service. Opinions expressed are solely those of the consulting professionals. The Company is not responsible for any advice or content provided.
  3. The use of information, products, or ideas provided by the service is at the user’s discretion. The Company is not liable for any damages or disadvantages resulting from the use of such information.

Chapter 5: Obligations

Article 1: Company Obligations

  1. The Company shall provide continuous and stable services unless there are special circumstances.
  2. The Company must adhere to the Terms and Conditions and provide services consistently.
  3. The Company will respond appropriately to feedback submitted through the proper channels and notify members of the reason and timeframe if processing takes longer than expected.

Article 2: Member Information Security Obligations

  1. Members are responsible for managing their ID and password.
  2. Members agree to receive service-related emails as part of their membership.
  3. Members must notify the Company immediately if they suspect unauthorized use of their ID.
  4. The Company will not sell or provide personally identifiable information to unrelated third parties without prior consent from the member, except in the following cases:a. When providing developers with necessary information for developing new features, services, or information beneficial to members b. When providing advertisers with statistical data about service members and user groups (individual identities are never disclosed) c. When using the information for advertising or service purposes based on member preferences
  5. Personal information may be disclosed voluntarily by members in communication spaces (e.g., forums), which may result in third-party collection and use. The Company does not guarantee the safety of voluntarily disclosed information.
  6. The Company may use cookie technology to enhance user convenience. Cookies help recognize returning users and provide personalized services but do not compromise the user’s system or files. Users can adjust browser settings to control cookie acceptance. However, cookie usage may be necessary for some service functions.
  7. The Company may share and utilize member information with its affiliates or partners.

Chapter 6: Dispute Resolution

  1. Any disputes arising from service use not covered by these Terms and Conditions should be resolved through mutual agreement.
  2. If litigation arises from service use, the competent court is the one with jurisdiction over the Company’s location.

Chapter 7: Affiliate Links

The Company may include affiliate links on the website to support service improvement and website operations. These links connect to products or services directly recommended by the Company, with which the Company is currently engaged in monetization efforts. The Company earns a commission when purchases are made through these links, at no additional cost to the user.

  1. The Company maintains transparency by disclosing the use of affiliate links. Purchases made through these links do not incur extra costs for the user, and the commissions help sustain and improve the website.
  2. The products or services provided through affiliate links meet the Company’s stringent selection criteria and are intended to offer real value to users.
  3. The Company does not assume direct responsibility for any products or services provided through affiliate links. Purchase decisions are solely at the user’s discretion, and any issues related to the product or service should be directed to the respective provider.
  4. The Company is not responsible for the content or accuracy of external sites accessed via affiliate links.

The purpose of this section is to ensure users fully understand the use of affiliate links and can make informed decisions based on a trusted relationship with the Company.

Effective Date: August 27, 2024